Order Confirmation On receipt of your order we will issue you an email titled Real Fires & Accessories - This will state clearly the items you have ordered and prices.

Shipping & Returns  We do hope you love your received items but if for any reason you want to return them, you may do so, for a full refund within 7 days of purchase. You will need to return the item at your own expense, securely packaged with your name and order number inside.

Faulty Goods If a product arrives faulty  we will replace it . This guarantee does not cover items misused or abused.

Pricing Policy All prices may be subject to change without notice.

Delivery Some orders are dispatched via courier and automatically require a signature. If you want your parcel to be  left it in a safe place (ie. behind bins, down side alley,with your neighbour), please let us know in the comments box at the end of the process when placing your order. We will not however be responsible if an item goes missing once it has been left on your property.